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Last Updated: 26/01/2024

Shipping Policy:
 

Shipping Days:

  • We ship orders on Wednesdays only. Please place your order by 5pm (Berlin time) on Monday to ensure shipment on the following Wednesday.
     

Shipping Rate:

  • We offer a free shipping inside the EU and a flat rate of €10 for all orders outside the EU.

  • Your order may be subject to import duties, taxes, and fees in your destination country. Please check with your local customs office to understand and address any potential charges.
     

Shipping Carrier:

  • We use UPS Standard for all our shipments.
     

Estimated Delivery Time:

  • Delivery times may vary, but generally, you can expect your order to arrive within 5 business days after shipment.
     

Tracking Information:

  • Once your order has been shipped, you will receive an email with tracking information.
     

Return Policy:

Returns and Exchanges:

  • We accept returns within 14 days of receiving your order.
     

Conditions for Returns:

  • Items must be in their original condition, unused, and in the original packaging.

  • To initiate a return or exchange, please contact us at dorian[at]floatingknobs[dot]com with your order number and details.
     

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
     

Refund Process:

  • Refunds will be processed once we receive and inspect the returned items.

  • Refunds will be issued to the original payment method.
     

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund.
     

Contact Information:

If you have any questions about our shipping and return policy, please contact us at: dorian[at]floatingknobs[dot]com

Thank you for shopping at Floating Knobs!

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